Help Center


▸ Machine wash the garment on a slow cycle.
▸ Use a phosphate-free, mild soap without additives.
▸ No fabric softener, powder detergent or bleach.
▸ Close all zippers and Velcro straps to prevent snagging.
▸ Place your garment in the washing machine and follow the instructions given.
▸ Dry according to the instructions given.

VERTICAL SPORT collections are created in Montreal, QC. Our production partners are mainly found in Asia.

Shipping Policy

Yes, free shipping on purchases of $100 and more!

▸ Orders are shipped between 3 to 6 days on business days
▸ A shipping confirmation will be emailed with shipping number and tracking information.

In Canada and the United States: 
▸ Fixed price per order: $10.
▸ Free shipping with purchases of $100 or more.

Holiday delivery:
▸ Purchases made between December 24, 2022 and December 30, 2022 will ship on January 3, 2023.

Montreal, QC.

Warranty and Returns

Yes, 1 year warranty from the date of purchase.

Vertical garments are designed to be durable provided that the care instructions and the intended use of the product are followed.

The warranty covers manufacturing defects :

‣ Seams, buttons, Velcro™ and zippers for 1 year.

Vertical does not guarantee :

‣ Damage caused by accident (tears), poor maintenance or negligence.
‣ Normal wear and tear, fading.
‣ Damage not covered can be repaired at a reasonable cost and a $10 shipping fee will be charged.

Before returning your garment:

‣ Wash it well for the well-being of our colleagues! Otherwise a cleaning fee of $35 will be charged.
‣ For a return authorization request, please contact customer service by email at the following address:
‣ To help us properly identify the problem during your request, please send us photos of your defective garment.
‣ Shipping costs for the return are borne by the customer.

Return, exchange and repair policy.

You have 15 days to return for an exchange or refund. The product must be in its original packaging and unworn.

The customer bears the cost of return and exchange.

To return a product, contact us at

Important : The 50% sales and more are final sales. We do not accept any exchanges and do not make any refunds.